Unified Support & CRM

One Inbox for WhatsApp, Messenger & Web Chat
Full Customer Order History in View

Never juggle 4 different apps to answer customer questions. Give your support agents a single collaborative dashboard with canned replies, team assignment, and live customer order histories right beside the chat window.

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Omnichannel Shared Support Workspace

Unified customer communications with built-in CRM order sidebar

Live CRM Attached
Active Channels
Mahmud Hasan
Can I exchange my size...
Farzana Akter
Is Cash on delivery avail...
Guest #4029
Coupon not working...
Mahmud Hasan (WhatsApp)
Assigned to: Agent Sadia
Customer Dossier
Mahmud Hasan
01712-384910
Dhanmondi, Dhaka
Lifetime Value (LTV)
à§³6,850 (3 Orders)
Recent Purchase
#ORD-1092 - à§³2,250
Navy Cotton Panjabi (L)
Delivered

Empower Your Customer Support Team

Zero Fragmented Conversations

WhatsApp messages, Facebook messages, Instagram DMs, and website live chat tickets all funnel into one unified stream for your agents.

Instant Order Context

Agents don't need to ask "What is your order number?". The customer's order history, courier status, and cart items appear automatically in the sidebar.

Collaborative Team Assignment

Route complaints to supervisors, assign order verification calls, and leave internal private notes on tickets that customers cannot see.

Related Capabilities

Explore Connected Communication Tools

Centralize your customer support today

Streamline support queries and boost repeat customer retention with VendrDesk CRM.

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